Privacy Policy – Mood Abayas

At Mood Abaya we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our site or buy our modest wear (abayas, jilbabs, hijabs).

1. Data we collect

We may collect:

Account and order data: name, email, phone, billing and shipping address, order history.
Payment data: processed securely by our payment providers; we do not store full card numbers.
Usage data: IP address, browser type, device, pages visited, and similar technical information.
Communications: messages you send to us (e.g. via contact form or support).

2. How we use your data

We use your data to:

Process and fulfil your orders and send shipping updates.
Manage your account and provide customer support.
Send order-related emails (confirmations, delivery, returns) and, if you have opted in, marketing (e.g. new collections, offers).
Improve our website, products, and services (e.g. analytics, testing).
Comply with legal obligations and protect our rights.

3. Legal basis

We process your data on the basis of: performance of a contract (orders), consent (marketing, optional preferences), and legitimate interests (site security, analytics, improving our service) where permitted by law.

4. Sharing your data

We may share data with:

Payment and shipping partners to complete your order.
Service providers (hosting, email, analytics) under strict confidentiality.
Authorities when required by law.

We do not sell your personal data to third parties.

5. Retention and security

We keep your data only as long as needed for the purposes above (e.g. orders, legal requirements, disputes). We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

6. Your rights

Depending on your location, you may have the right to: access your data, correct it, request deletion, restrict or object to processing, data portability, and to withdraw consent. You may also have the right to complain to a supervisory authority. To exercise these rights, contact us using the details on our Contact page.

7. Cookies and tracking

We use cookies and similar technologies for essential site operation, preferences, analytics, and (with consent) marketing. You can manage cookie preferences in your browser or via our cookie notice where provided.

8. Changes and contact

We may update this Privacy Policy from time to time. The current version is always on this page. For any privacy-related questions, please contact us via our Contact page.