Shipping Policy
At Mood Abaya we want your abayas, jilbabs, and hijabs to reach you safely and on time. This policy explains how we ship, delivery times, and what to expect.
1. Shipping areas
We currently ship to the countries and regions listed at checkout. If your country is not listed, please contact us—we may be able to arrange delivery in some cases. Shipping options and costs depend on your location and the size of your order.
2. Processing time
Orders are processed within 1–3 business days (excluding weekends and public holidays). During busy periods (e.g. Ramadan, new collections) processing may take slightly longer. You will receive an email when your order has been dispatched.
3. Delivery times
Estimated delivery times from dispatch:
- Local (same country): typically 2–5 business days.
- Regional: typically 5–10 business days.
- International: typically 7–21 business days, depending on destination and customs.
These are estimates only. Delays can occur due to customs, weather, or carrier issues. We will keep you informed if we are notified of significant delays.
4. Shipping costs
Shipping costs are calculated at checkout based on destination and order weight. We may offer free shipping above a certain order value—details are shown on the site and at checkout. Any customs, taxes, or import duties are the responsibility of the recipient unless otherwise stated.
5. Tracking
Once your order is shipped, we will send you a tracking number and link (where available) so you can follow your delivery. If you do not receive a tracking email within the expected processing time, please check your spam folder or contact us.
6. Receiving your order
Please ensure someone is available to receive the delivery at the address given. If a delivery attempt fails, the carrier may leave a notice or attempt redelivery according to their policy. Unclaimed parcels may be returned to us, and we will contact you to arrange reshipment (additional costs may apply).
7. Lost or damaged items
If your order is lost in transit or arrives damaged, contact us as soon as possible with your order number and, if applicable, photos. We will work with the carrier to resolve the issue and, where appropriate, send a replacement or offer a refund in line with our Return & Refund Policy.
8. Contact
For shipping questions or to change an address before dispatch, please contact us via our Contact page. We are here to help.